Setting Up the ST500 Mobile App on the NEC SL2100

The ST500 is a mobile client app that is installed on to a cell phone (Android or iOS) to provide a mobile option for internal communications. This Tech Tip demonstrates how to program the ST500 in PCPro, then we will setup a profile for Local (WiFi) calls, and also a profile for Remote (Mobile Plan) calls. A strong WiFi is essential for proper operation.  

Continue reading “Setting Up the ST500 Mobile App on the NEC SL2100”

Preventing Toll Fraud and Voicemail Hacking on the NEC SL1100 & SL2100

This Tech Tip offers suggestions for protecting your customers from unauthorized use of their phone system. Without these steps, a hacker could take control of a user’s mailbox’s Find-Me/Follow-Me feature and use it to send callers to an International number. 

Continue reading “Preventing Toll Fraud and Voicemail Hacking on the NEC SL1100 & SL2100”

Playing a Greeting Message to Callers While Ringing Phones on the NEC SL2100

This feature allows you to play a recorded message to a caller while ringing telephones in a ring group. The message will play, and after a set number of repeats a 2nd message can also be played. When the call is answered the message stops and the caller is connected. Each incoming ring group can have its own unique message(s).

Continue reading “Playing a Greeting Message to Callers While Ringing Phones on the NEC SL2100”

E911 Alarm and Display Notifications on the NEC SL2100

Setting up E911 Alarm & Display Notifications is mandatory in order to comply with Kari’s Law.

In a large office, warehouse, or campus environment, it’s important to know which user dialed 911.

This Tech Tip will demonstrate how to display the extension name and number of the E911 calling party, and sound an alarm on all other NEC SL2100 multiline phones. At the same time, the call will be sent to the 911 emergency center. This Tech Tip applies to both the NEC SL2100 and NEC SL1100 Phone Systems.

Continue reading “E911 Alarm and Display Notifications on the NEC SL2100”

Live Monitor (Answering Machine Emulation) on the NEC SL2100

The Live Monitor (Answering Machine Emulation) feature allows an SL desk phone to work like a home answering machine, letting users screen their voice messages in real time. Users have the option to either intercept the call, or allow the caller to leave the message in their mailbox. This Tech Tip applies to both the NEC SL2100 and NEC SL1100 Phone Systems.

Continue reading “Live Monitor (Answering Machine Emulation) on the NEC SL2100”

Deleting a Blade from the NEC SL2100 or SL1100

When you physically remove an expansion card (blade) from the NEC SL phone system, it’s a good practice to virtually delete that blade from programming as well. This can help to avoid programming issues down the road. An example would be if your customer replaces their CO-Lines with a T1/PRI and no longer needs the CO-Line card. This Tech Tip applies to both the NEC SL2100 and NEC SL1100 Phone Systems.

Continue reading “Deleting a Blade from the NEC SL2100 or SL1100”