This Tech Tip demonstrates how to connect a computer to the NEC SL2100 or NEC SL1100 phone system, in order to make programming changes. We’ll cover both PCPro and WebPro examples.Continue reading “How to Connect to the NEC SL2100 or SL1100 Phone System for Programming”
There are many factors to consider when setting up employees to work from home. In some cases, minor changes to their phone system can be made to route calls to an individual’s cell phone or house phone. Other options may require the purchase of feature licenses, or going with Hosted or cloud-based solutions.
We’ve put together a list of ideas, tips, and suggestions that we hope will help.Continue reading “Remote Worker Solutions for On-Premise & Hosted Phone Systems”
The NEC SL2100 offers up to 100 VRS messages that can be played over an external paging system. This feature is very useful for emergency messages, school bell tones, or any other commonly used message you’d like to broadcast over the paging system.Continue reading “Playing Pre-Recorded VRS Messages Over External Paging on the NEC SL2100”
The NEC SL2100 is compliant with Kari’s Law requirements. Here is an in-depth look of how the NEC SL2100 handles E911 calls.Continue reading “E911 Compatibility of the NEC SL2100”
The ST500 is a mobile client app that is installed on to a cell phone (Android or iOS) to provide a mobile option for internal communications. This Tech Tip demonstrates how to program the ST500 in PCPro, then we will setup a profile for Local (WiFi) calls, and also a profile for Remote (Mobile Plan) calls. A strong WiFi is essential for proper operation.Continue reading “Setting Up the ST500 Mobile App on the NEC SL2100”
This Tech Tip demonstrates how to upload a music on-hold WAV file to the the system using the WebPro portal. This tip applies to the NEC SL2100 Phone System only.Continue reading “Uploading Music On-Hold Messages to the SL2100 Using WebPro”
This Tech Tip offers suggestions for protecting your customers from unauthorized use of their phone system. Without these steps, a hacker could take control of a user’s mailbox’s Find-Me/Follow-Me feature and use it to send callers to an International number.
This feature allows you to play a recorded message to a caller while ringing telephones in a ring group. The message will play, and after a set number of repeats a 2nd message can also be played. When the call is answered the message stops and the caller is connected. Each incoming ring group can have its own unique message(s).Continue reading “Playing a Greeting Message to Callers While Ringing Phones on the NEC SL2100”
This Tech Tip covers common IP Phone functions, as well as how to troubleshoot error messages.Continue reading “IP Phone Troubleshooting on the NEC SL2100”
Setting up E911 Alarm & Display Notifications is mandatory in order to comply with Kari’s Law.
In a large office, warehouse, or campus environment, it’s important to know which user dialed 911.
This Tech Tip will demonstrate how to display the extension name and number of the E911 calling party, and sound an alarm on all other NEC SL2100 multiline phones. At the same time, the call will be sent to the 911 emergency center. This Tech Tip applies to both the NEC SL2100 and NEC SL1100 Phone Systems.
The Live Monitor (Answering Machine Emulation) feature allows an SL desk phone to work like a home answering machine, letting users screen their voice messages in real time. Users have the option to either intercept the call, or allow the caller to leave the message in their mailbox. This Tech Tip applies to both the NEC SL2100 and NEC SL1100 Phone Systems.Continue reading “Live Monitor (Answering Machine Emulation) on the NEC SL2100”