Remote Worker Solutions for On-Premise & Hosted Phone Systems

There are many factors to consider when setting up employees to work from home. In some cases, minor changes to their phone system can be made to route calls to an individual’s cell phone or house phone. Other options may require the purchase of feature licenses, or going with Hosted or cloud-based solutions.

We’ve put together a list of ideas, tips, and suggestions that we hope will help.

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Playing Pre-Recorded VRS Messages Over External Paging on the NEC SL2100

The NEC SL2100 offers up to 100 VRS messages that can be played over an external paging system. This feature is very useful for emergency messages, school bell tones, or any other commonly used message you’d like to broadcast over the paging system.

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Setting Up the ST500 Mobile App on the NEC SL2100

The ST500 is a mobile client app that is installed on to a cell phone (Android or iOS) to provide a mobile option for internal communications. This Tech Tip demonstrates how to program the ST500 in PCPro, then we will setup a profile for Local (WiFi) calls, and also a profile for Remote (Mobile Plan) calls. A strong WiFi is essential for proper operation.  

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Preventing Toll Fraud and Voicemail Hacking on the NEC SL1100 & SL2100

This Tech Tip offers suggestions for protecting your customers from unauthorized use of their phone system. Without these steps, a hacker could take control of a user’s mailbox’s Find-Me/Follow-Me feature and use it to send callers to an International number. 

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Playing a Greeting Message to Callers While Ringing Phones on the NEC SL2100

This feature allows you to play a recorded message to a caller while ringing telephones in a ring group. The message will play, and after a set number of repeats a 2nd message can also be played. When the call is answered the message stops and the caller is connected. Each incoming ring group can have its own unique message(s).

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E911 Alarm and Display Notifications on the NEC SL2100

Setting up E911 Alarm & Display Notifications is mandatory in order to comply with Kari’s Law.

In a large office, warehouse, or campus environment, it’s important to know which user dialed 911.

This Tech Tip will demonstrate how to display the extension name and number of the E911 calling party, and sound an alarm on all other NEC SL2100 multiline phones. At the same time, the call will be sent to the 911 emergency center. This Tech Tip applies to both the NEC SL2100 and NEC SL1100 Phone Systems.

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