This Tech Tip demonstrates how to program and make an unsupervised conference call. An unsupervised conference call is when the user who initiates the call drops out and the other parties can continue to talk over the conference call.
Get Connected
This Tech Tip requires access to the phone system using NEC DSX System Administrator Software. To download the latest version of the DSX System Administrator or for instructions on how to connect your computer to the phone system, please read the following: How to Connect to the NEC DSX Phone System for Programming.
Programming Steps
Go to System > Class of Service
Check the boxes for Unsupervised Conference for the classes of service you want to be able to perform unsupervised conference calls, if you’re not sure just check all.
Go to Lines > Config
Check the box for Tandem Calls for all lines you want to be used for conference calls
How to Make an Unsupervised Conference Call:
- Establish an Intercom or outside call.
- Press CONF
- Your hear Intercom dial tone.
- Your caller hears Music on Hold (if installed) while they wait for you to set up the Conference
- Do one of the following:
- Dial extension you want to add
- Place or answer an outside call
- Retrieve a call from Park Orbit
- Press CONF to set up the Conference.
- Repeat steps 2-4 to add additional parties to your Conference. You can also do one of the following.
- To optionally place a Conference on Hold, press HOLD
- To reinstate the Conference on Hold, press CONF
- To exit the Conference, hang up
- The remaining parties can continue their conversation uninterrupted
