Recording Auto Attendant Greetings Using a DSX Phone

This Tech Tip demonstrates how to record an Auto Attendant Greeting using a multiline telephone set on an NEC DSX. While you have the option of importing greetings using the DSX System Administrator, some customers may want to record their own greetings or announcements using their own phone.

Get Connected

This Tech Tip requires access to the phone system using NEC DSX System Administrator Software. To download the latest version of the DSX System Administrator or for instructions on how to connect your computer to the phone system, please read the following: How to Connect to the NEC DSX Phone System for Programming.

Instructions

  1. From the default extension (300) press the Vmail key on phone
  2. Wait for for the Auto Attendant to answer
  3. Dial 72 to reach the System Administrator options
  4. Dial 4 to select the Instruction Menu option
  5. When prompted, enter the Call Routing Mailbox number 801 through 832
    In our default programming, 801 = Day Greeting and 802 = Night Greeting.
  6. If you want a 24 hour 7 days a week greeting, and are using our default programming, then record the same greeting in 801 and 802.
  7. Enter the Call Routing Mailbox number (801)
  8. Press 5 to Listen to the current Instruction Menu (if any)
  9. Press 7 to Record a new Instruction Menu
  10. Record your custom message
  11. You may now press 5 to Listen to what you just recorded
  12. If it sounds good, hang-up the phone, otherwise press 7 to Record again