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XactView V3 20 User Packs
XactView is a web-based application for the Sangoma PBXact phone system that allows users to view calls, transfer calls, change presence, park calls manage conference bridges/queues, monitor and record calls and much more. Great for Contact Center operators.
This product is a pack of 20 Sangoma XactView User Licenses.
This product requires Sangoma PBXact UC PBX software.
What is XactView?
XactView is a web-based application that allows you to interact with your phone system. With a click of your mouse, you have complete control over your phone calls. You have the ability to see which coworkers are on the phone and who they are speaking with. Need to transfer a call? Simply drag the caller to a different extension tab and the call is transferred.
If you are in a call center environment, you now have complete control of your call queuing system. You can see each caller in you queue and how long they have been holding. You can interactively login to different queues to accept calls.
Company managers have complete access to all calls in their organization. With capabilities such as call barging, call monitoring, and recording live calls, managers have more tools than ever to improve customer service and company communication.
XactView allows you to easily see who is in the office and who is out to lunch or on vacation. Individual users set their presence and other people in the organization can see where they are. This information also links in with the presence management of the phone and the Magic Button, allowing you to use a variety of applications to set and retrieve information about where a particular user is.
With Xactview you can view calls, transfer calls, change presence, park calls manage conference bridges/queues, monitor and record calls and much more.
- Initiate and answer phone calls
- Transfer calls to another user
- Transfer calls to a voicemail box
- Transfer calls to a mobile phone
- Park calls
- Add notes to parked calls
- Initiate call recording for your call or another user's call
- Barge in to another user's call
- Presence management
- Chat with other users
- Create a conference room
- Transfer calls in to conference rooms, mute or kick participants out of conference rooms
- Toggle DND (Do Not Disturb) state
- Create and share extension directories